Yakhost - Customer FAQ
If you don't find what you're looking for here, consult the Basic FAQ or for technical queries there is more help available from the Control Panel. If you have any questions that are not answered, please contact us
Frequently Asked Questions
How long will it take before I can use my website?
Once everything has been set up, it can take 24-48 hours for the changes to propogate around the internet. Your website will not be available via your domain name until that has happenned. You can still upload your site and see if everything is working using the temporary address detailed in your welcome email.
What is my account name, user name and password?
You will be sent a username in your welcome email. This will be similar to your domain name, but may be shortened. Your account name is exactly the same as your user name. A temporary password will also be sent to you - but make sure you go to the control panel and change it as soon as possible. If you forget your password, contact us and we will reset it for you.
How do I get my email working?
Go to the control panel and set up an email address (POP3 mailbox), for example if you have the domain "example.co.uk" and set up a mailbox called "sales", the address will be "sales@example.co.uk". You will need to set a separate password for each mailbox.
In your email program, use the following settings:
| Setting | What to use | Example |
|---|---|---|
| Name: | Your name or your business name | MyCo Ltd (Sales) |
| Return Address: | mailboxname@domainname.co.uk | sales@example.co.uk |
| POP3 mail server: | mail.yakhost.co.uk | mail.yakhsot.co.uk |
| SMTP mail server: | The SMTP server of your dialup or broadband provider (ISP) | smtp.myisp.com |
| Username: | username-mailboxname | example-sales |
| Password: | mailbox password | as set in the control panel |
How do I access the control panel?
Use the menu on the left, or save this to your bookmarks: http://cp.yakhost.co.uk.
How do I upload my website?
Use the following settings in your FTP program or website design program:
| Server: | ftp.yakhost.co.uk |
| User Name: | Account username |
| Password: | Account password |
I use Microsoft Frontpage - how do I upload my website?
Use the following settings in your FTP program or website design program:
| Server: | Your website address, eg http://www.yourdomain.co.uk |
| User Name: | Account username |
| Password: | Account password |
I'mm writing some scirpts, what is the path to...?
| Perl: | /usr/bin/perl |
| SendMail: | /usr/sbin/sendmail |
| Webspace: | $ENV{HOME_DIR} |
| PHP settings | Click here for full details |
Can I use SSL (secure socket layer)?
Yes, the details are in the control panel.
What happens if I exceed my bandwidth allowance?
You can choose to upgrade your account, or if it is a one-off you can just pay £1 for each 50 MB over quota that month.
I already have my own domain, what settings do I need to change with my domain host?
Set the DNS (nameserver) settings:
| Primary Nameserver: | ns1.turbodns.co.uk |
| Primary IP Address: | 195.10.228.174 |
| Secondary Nameserver: | ns2.turbodns.co.uk |
| Secondary IP Address | 193.130.95.174 |
Can I use FrontPage Extensions?
Yes, go to the control panel and add Frontpage extensions to your account.
Why can't I use FTP ?
If you have FrontPage Extensions installed on your account you must use Frontpage to upload your files, using a normal FTP client (WSFTP, CuteFTP etc.) will not work. See the control panel help section for more info.
Why can't I create Sub-Webs when using Frontpage?
Some FrontPage features are not supported or disabled on the Unix server, including Sub-Webs.
Some of our customers' sites
